Usage Policy

Last updated: May 11, 2026 · Effective: May 11, 2026

This Usage Policy describes the conduct and content that are not permitted on the Agent Etna platform (the "Service"). It applies to every user, including paid and free tiers, and to anyone calling the Service programmatically. It is incorporated into the Terms of Service and is enforced as part of that agreement.

Personal-data handling is set out in the Privacy Policy; the safeguards we operate are set out on the Security page. This document is about behaviour.

1. Permitted use

The Service is licensed for testing, evaluating, and improving AI agents that you own, or that you have explicit written authority to assess on behalf of the owner. Anything outside that scope is outside this Policy.

2. Prohibited content

Do not use the Service to create, store, transmit, or evaluate content that:

• Sexually exploits or endangers minors.
• Promotes terrorism, violent extremism, or organised violence against a person or group.
• Constitutes credible threats, harassment, or stalking of an identifiable person.
• Facilitates the synthesis or release of chemical, biological, radiological, or nuclear weapons, or weapons of mass destruction.
• Coordinates real-world violence or self-harm.
• Distributes malware, ransomware, or other malicious code intended for unauthorised access or damage.
• Infringes intellectual-property rights, trade secrets, or publicity rights of others.
• Violates applicable export controls, sanctions, or trade laws.

3. Prohibited conduct

Do not use the Service to:

• Conduct security testing, adversarial probing, or simulated attacks against systems you do not own or are not expressly authorised to test.
• Access, scan, or modify repositories, accounts, or data belonging to another user.
• Circumvent rate limits, quotas, or access controls; share an account or API key with someone outside your organisation; or operate the Service through an unauthorised intermediary.
• Reverse-engineer the Service except where applicable law expressly permits, or attempt to extract underlying prompts, models, or training data.
• Resell or sublicense the Service, or wrap it in a derivative product without a written commercial agreement.
• Submit content you are not legally permitted to submit, including personal data of others without a lawful basis.
• Use the Service to operate an agent that materially misrepresents its nature to end-users (for example, agents impersonating real human beings without disclosure where law requires it).
• Use the Service in a manner that materially degrades it for other users.

4. High-risk use cases

The Service is not a certified safety system. Do not deploy it as the sole decision-maker in a process where its failure could cause physical harm, the loss of significant rights, or material financial loss without independent human oversight. Categories that require additional review include healthcare diagnosis, life-safety automation, weapons targeting, financial decisions that bypass regulator-mandated controls, and election-related communications. If your intended use sits in one of these areas, contact contact@agentetna.com before deploying.

5. Responsible disclosure of failures

If you identify behaviour by the Service that produces output meaningfully inconsistent with this Policy (for example, a prompt that elicits prohibited content), report it to contact@agentetna.com. Reports of security vulnerabilities should follow the process on the Security page.

6. Reporting abuse

To report abuse by another user of the Service, or content hosted on the Service that you believe violates this Policy, write to contact@agentetna.com. Include URLs, account identifiers, and a brief description. We will acknowledge receipt within five (5) business days.

7. Enforcement

We may take any of the following actions in response to a violation, in proportion to the severity and history of the conduct: a written warning; throttling or temporarily disabling specific features; suspension of the account; permanent termination of the account; preservation and disclosure of records where required by law. We reserve the right to act immediately, without prior notice, where continued use poses a security risk, may cause material harm to others, or risks legal liability to Agent Etna.

Terminations under this Policy are governed by the termination provisions of the Terms of Service. We do not provide refunds for accounts terminated for cause.

8. Cooperation with authorities

We comply with valid legal process. Government requests are handled through contact@agentetna.com. Where consistent with law and our users' interests, we notify affected users before disclosing their data.

9. Changes

We may update this Policy from time to time. Material changes will take effect no fewer than fourteen (14) days after notice is posted. Continued use of the Service after the effective date constitutes acceptance.

10. Contact

Abuse reports: contact@agentetna.com. Safety concerns: contact@agentetna.com. Legal process: contact@agentetna.com.

Agent Etna, Inc.
2261 Market Street, STE 36246
San Francisco, CA 94114
United States